Customer Support Associate - German Speaker

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Customer Support Associate - German speaker SAP CONCUR INFO SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications, and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most. The company serves more than 50,000 clients representing more than 40 million users in over 150 countries. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives. About the team If you want to start your career in one of the fastest growing international companies, enjoy delivering a great customer experience and interacting with customers and colleagues all over the world - this is a place for you! Are you hungry for knowledge & development? If your answer is yes, then it is you we are looking for. We are passionate about hiring, developing, and rewarding great people. In our team we work in a multicultural environment full of fun and kind people who are always ready to help each other. What youll do Provide German and Spanish first level support via phone call or portal inquiries, which includes assistance with service features, report inquiries, payment inquiries along with navigational support to end users. Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions. Resolve straight-forward cases immediately; determine resources required to resolve more complex cases. Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve. Escalate unresolved customer issues as necessary to ensure timely resolution Routinely update the customer on open cases to gain additional information or advise of status. Interface with other Concur departments as necessary to resolve customer issues Develop and maintain working knowledge of Concur products including new releases and products What you bring The necessary requirements for this role Fluent English and German Experience with troubleshooting software/hardware issues is a plus Ability to work in a fast-paced environment Excellent written and verbal communication skills Ability to work in a team environment Be open to learn and change Can you prioritize, manage your time, communicate with clients, and quickly learn in a fast-moving environment? Then dont hesitate and send me your CV! We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: LI-Hybrid.